By placing an order on this Website, you agree to the terms set out below.

1. SHIPPING MODEL (QUOTE-BASED DELIVERY)

Janrax.in operates on a quote-based shipping model. 

Due to India’s large geographical size and varying logistics costs across regions, shipping charges are not fixed at checkout. 

Instead:

●  Customers may request a business account or place an enquiry

●  Shipping charges are calculated based on: 

                    ○  Delivery location

                    ○  Order size and weight

                    ○  Order value

                    ○  Courier availability and serviceability

●  A final delivery quotation will be provided before order confirmation

Orders will only be processed once the customer has reviewed and approved the total order value, including shipping charges.

2. DELIVERY SERVICEABILITY

Delivery is subject to courier availability and serviceability at the customer’s location.

In cases where delivery is not possible, Janrax.in reserves the right to cancel the order and issue a refund if payment has been received.

3. DELIVERY TIMELINES

Estimated delivery timelines will be communicated at the time of order confirmation.

Delivery times may vary depending on:

●  Customer location

●  Courier partner performance

●  Stock availability

●  Public holidays or unforeseen delays

All delivery timelines are estimates only and are not guaranteed.

4. SHIPPING ISSUES & UNDELIVERABLE SHIPMENTS

If a shipment is returned due to:

●  Incorrect or incomplete address

●  Incorrect or incomplete address

●  Customer unavailability

●  Refusal to accept delivery

additional shipping charges may apply for re-delivery.

5. RETURNS ELIGIBILITY

We aim to ensure all products meet quality expectations. Returns may be accepted only in the following cases:

●  Products received are damaged or defective

●  Products received are damaged or defective

●  Products received are damaged or defective

To be eligible for return:

●  The issue must be reported within 2 days/48 hours of delivery

●  Items must be unused and in original packaging

●  Supporting evidence (photos/videos) may be required

6. NON-RETURNABLE ITEMS

The following items are generally not eligible for return unless required by law:

●  Customised or special-order products

●  Clearance or discounted stock (if stated at purchase)

●  Products damaged due to misuse or improper handling

7. RETURNS PROCESS

To initiate a return:

1.  Contact us at sales@janrax.in

2.  Provide order details and evidence of the issue

3.  Our team will review your request

4.  If approved, return instructions will be shared

Returns sent without prior approval may not be accepted.

8. REFUNDS

Once a returned item is received and inspected:

●  Approved refunds will be processed to the original payment method 

●  Once approved, refunds will generally be processed within 7-10 business days, subject to banking and payment gateway processing times. Processing times may vary depending on banks or payment gateways

●  Shipping charges are non-refundable unless the error is from our side

9. REPLACEMENTS

Where applicable, Janrax.in may offer:

●  Replacement of the product

●  Credit note for future purchases

●  Credit note for future purchases

The resolution method will be decided by Janrax.in based on product availability and issue type.

10. CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring:

●  Correct shipping details are provided at checkout

●  Orders are reviewed carefully before confirmation

●  Packages are inspected upon delivery

Janrax.in is not responsible for delays or issues arising from incorrect information provided by the customer.

11. CONTACT US

For shipping or returns-related queries, please contact:

Rover Whole Sale Private Limited

Email: sales@janrax.in

Phone:  +91 75750 12783

Website:  www.janrax.in